Built for how field work actually runs

Sluzhba was founded by people who had run field service businesses in Ukraine and Poland — and had been told by Western software vendors that their operations were 'too messy' to model. Multi-trade crews, cash-and-invoice hybrid payments, calls in three languages before lunch, job boards held together by WhatsApp groups and four overlapping spreadsheets. That isn't mess; that's the region's reality, and Sluzhba is the dispatch, routing, and customer-ops platform purpose-built for it.

Since 2019 we've onboarded 1,840+ field crews across Ukraine, Poland, Romania, and the Czech Republic — plumbing, electrical, telecom installation, and appliance repair companies with 10 to 250 technicians.

What the platform handles

• Dispatch and routing that understands multi-trade crews: one technician, three skill sets, four jobs, real traffic.
• Hybrid payments: cash collected in the field, invoices issued from the same job record, reconciled automatically.
• Multi-language call handling: Ukrainian, Polish, Romanian, Hungarian, and Bulgarian out of the box.

Closed-loop integrations with regional platforms like Prom.ua mean the job starts where the customer actually is. Your dispatcher sees one board; your technicians use a mobile app that works offline, because cell coverage doesn't respect your schedule; your customers get arrival windows that are honest.

Our test

The operations brain we replace is a clipboard, a WhatsApp group, and a spreadsheet that only one person understands — and when that person takes vacation, the business finds out what 'system' meant. Sluzhba is field service management for CEE: dispatch, payments, and customer ops in one place, built by people who ran the vans.